With the guidance from UCP Merchant Medicine, MultiCare was the first health system in the country to launch a modern urgent care model with Indigo Urgent Care and has been one of our most effective ways to connect people to care. Indigo has since grown to 49 locations, with 2 more arriving soon, bringing consumer-first care to neighborhoods across Washington and Idaho. Its success has earned national recognition and sparked partnerships with other health systems. Patients call Indigo 'fast, reliable, and amazingly friendly,' and we hold a best-in-class 4.8+ star Google rating across Indigo, among the highest in urgent care nationwide.

In just 20 months, we grew from 3 average urgent care centers to 16 world-class INTEGRIS Health AllSet urgent care locations, now within a 15-minute drive for over 83% of the Oklahoma City CBSA population. We cut average door-to-door times from 61 minutes to 30 and increased Net Promoter Score, consistently performing in the top decile nationally. As a patient, I've experienced how different and remarkable this model of care truly is, and I am delighted we are offering it to our community. UCP Merchant Medicine has been an amazing partner that enabled INTEGRIS Health to rapidly bring this innovative urgent care model to our market.

Texas Health Resources diligently explored a variety of urgent care models, ultimately partnering with UCP Merchant Medicine to build a differentiated offering in our market. In just 2.5 years, Breeze Urgent Care launched 26 fully integrated sites, averaging a 94 NPS and 34-minute door-to-door time. Today, Breeze is one of our most productive relationship-building platforms. UCP brought their expertise, ingenuity, and experience to create a seamless front door for patients across THR.